Customer Support Engineer (m/f/d)
Don’t just go to work; become part of a unique company within a fast-moving industry. TOYOTA RACING – creating excitement through team spirit and advanced technology!
We are looking for a Customer Support Engineer (m/f/d) for your GT cars to oversee the Customer Motorsport projects with daily tasks based out of our Cologne headquarters.
Are you a team player who thrives on responsibility, with strong analytical and negotiating skills? Then you are the right person to take on this challenge. Experience teamwork and be inspired by the passion of our 500-strong workforce for motorsport and automotive projects.
This is an exciting opportunity for an experienced and highly motivated customer support engineer, to join TOYOTA RACING in Cologne and trackside, at international race events.
What we offer:
- Exciting projects and a place for technical freedom and innovation to get things moving
- Attractive benefits packages e.g. competitive remuneration, social benefits, 30 days annual holiday, car leasing, free on-site gym
- A challenging, fulfilling workplace in a multi-national company within a familiar atmosphere - driven by fascination and passion
Your tasks:
- Provide on-site technical support at race events and test sessions, assisting our customer teams with race cars operation, including but not limited to: regulation compliance, maintenance procedures, car vitals monitoring, performance analysis and troubleshooting
- Work alongside our support team to deliver prompt and effective solutions to customer requests
- Build and maintain strong relationships with the sporting authorities, ensuring smooth communication and compliance
- Act as a liaison between customer teams and internal engineering departments in Cologne, sharing feedback and addressing technical concerns
- Prepare detailed engineering reports from track activities and contribute insights to customer support and engineering teams
- Respond to technical inquiries and resolve issues timely and professionally, in line with TGR-E processes
- Evaluate and propose relevant technical developments targeting performance / reliability / serviceability / cost reduction
- Extensive travel to European and/or international events will be required
The successful candidate will have:
- A Bachelor’s or Master’s degree in Mechanical Engineering, Automotive Engineering, or a related discipline
- Strong communication skills with the ability to confidently and knowledgeably engage as a customer-facing representative of the company
- Hands-on experience with GT racing programs, ideally GT3, including participation in race and test events
- Solid understanding of race car architecture, encompassing both electrical and mechanical systems
- Proven track record in data analysis, including proficiency with motorsport data analysis tools such as Magneti Marelli Wintax/ Sysma, Bosch Windarab, Racecon, PiToolbox, or Atlas
- Customer-focused mindset with excellent interpersonal skills to foster collaborative relationships
- Results-oriented approach, prioritizing customer satisfaction and timely delivery
- A flexible approach to working hours and tasks is essential
- A high willingness to travel